Returns and wine faults.

Returns and faults.

At Somm Selection we’re all about long-term relationships, so please never hesitate to contact us if you are not 100% satisfied with your purchase. If the wine is faulty please contact me within 24 h after the wine has been open. Each return and refund will be considered on an individual basis.

How to return an order:

Contact us (phone, email, chat, social, carrier pigeon) and provide your order details and Candice or Matt will help organise everything. When packing the return, our box is best but any wine box will do. Please just ensure the bottles are snug and secure for delivery. You can return delivery up to 3 days of the delivery day.

Some things to please keep in mind:

We can't accept returns of products that have labels or other cosmetic damage (eg: it's been sitting in an esky with water and ice).

We don't accept returns on Gifts.

We offer a very generous return policy because we love our customers and want to see you guys happy above all else. In saying that, we reserve the right to refuse if we think the policy is being taken advantage of unfairly.